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DJEMBE DIRECT POLICIES

The use of djembedirect.com is governed by your agreement to all of the following terms and policies. Please contact us with any questions.




SITE USE AGREEMENT
Last updated 3/28/2006

Welcome to djembedirect.com, the website of Djembe Direct. We can only offer you our services if you agree to our terms of service. By using the djembedirect.com website you agree to the following terms of service. If you do not agree to the terms and conditions of this Agreement, please do not use our site.

AGE
We can only accept orders and personal information from those 18 years old or older. If you are under 18 years of age, you can use this site with a friend, parent, or guardian who is 18 years old or older.

PRIVACY
Please review our Privacy Policy which identifies the use of private information on our site.

COMMUNICATION
When you attempt to communicate with us, we will do our best to respond to you. You consent to receive these communications from us (via email, phone, or fax). If you have a spam or junk mail filter we recommend adding the domain djembedirect.com to your 'allowed' list or you may not receive the email we send to you.

COPYRIGHT
All content on this site, such as text, graphics, pictures, images, logos, icons, downloads, and data, is the property of Djembe Direct and protected by United States and international copyright laws. The compilation of content on this site is the exclusive property of Djembe Direct and protected by these same laws. The Djembe Direct name is protected by law. The domain name djembedirect.com and any other internet domain names owned by Djembe Direct are also protected by applicable law.

USING DJEMBE DIRECT CONTENT
If you are interested in using any content from djembedirect.com such as images, product descriptions, prices, logos, banners, ads, html code, etc then you must become an affiliate of Djembe Direct and receive express written permission. Please see the Affiliate Policy for more information. All users are granted a limited, revocable, and nonexclusive right to create a hyperlink to any page of djembedirect.com so long as the link does not portray djembedirect.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may use the Djembe Direct or djembedirect.com logo as part of the said link, but may not use any other images from the site without express written permission.

GENERAL LICENSE AND SITE ACCESS
Djembe Direct grants you a limited license to use this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Djembe Direct. This license does not include any resale or commercial use of this site or its contents, including any collection and use of any product listings, descriptions, images, prices, html code, etc. This site or any portion of this site may not be reproduced, duplicated, copied, sold, visited, or otherwise exploited for any commercial purpose without express written consent of Djembe Direct. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Djembe Direct or djembedirect.com without express written consent. You may not use any meta tags or any other "hidden text" utilizing Djembe Direct or djembedirect.com names or trademarks without the express written consent of Djembe Direct. Any unauthorized use terminates the permission or license granted by Djembe Direct.

YOUR ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Djembe Direct does sell products for children, but it must sell them to adults. If you are under 18, you may use djembedirect.com only with involvement of a parent or guardian. Djembe Direct reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

DISCLAIMER OF LIABILITY
Djembe Direct is not liable for any damages including damages to your self or your computer arising from the use of this site including, but not limited to, viruses, files, or any other content. Djembe Direct is also not liable for any harm caused to you or any other person or property arising from the use of the products we sell or information we provide.

SITE POLICIES AND MODIFICATION
Please review all of our other policies including our Privacy, Pricing, Product, and Shopping policies. These policies also govern your use of djembedirect.com. We reserve the right to make changes to our site, policies, and this Site Use Agreement at any time without notice.

DISPUTES
Any dispute relating in any way to your visit to djembedirect.com or to products you purchase through Djembe Direct shall be submitted to confidential arbitration in Salt Lake City, UT. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

CONTACT INFORMATION
If you have any question about our site, its usage, or any policies, please contact us.

Djembe Direct
521 West 500 North
Salt Lake City, UT 84116
Phone: +1 (866) DJEMBES (353-6237)
Fax: +1 (801) 746-8343
info@djembedirect.com



PRIVACY POLICY
Last Updated: 3/28/2006

Your privacy is most important to us. We will never sell personal information to anyone. We feel that selling personal information is wrong, and those who do should be physically punished! If you have any questions about this privacy policy please contact us at info@djembedirect.com.

YOUR INFORMATION
Djembe Direct does collect information from its users - we have to in order to sell you the products you want. But we assure you that any information you provide to Djembe Direct will be used only as you expect – to sell you the best authentic African drums and accessories at the lowest prices. We only collect information relevant to your shopping experience. In fact, you may browse the site without giving us any personal information at all. You will only be asked to provide information when you start the checkout process or when you sign up for a member or affiliate account. We may ask you for any of the following information: name, organization (if applicable), shipping address, billing address, billing information (such as a credit card number, expiration date, etc. as applicable), and your communications preferences. Information that is optional will be noted. We only use the information we collect to process your orders, manage your reseller or affiliate account, or send you information that you have specifically requested. We don’t customize your experience based on information we receive.

COMMUNICATIONS SETTINGS
If you choose to sign up for our mailing lists or promotions then you will receive communications from us about these items only. You may change your communications setting at any time.

YOUR PRIVACY
We don’t sell or share your information with anyone. Period. End of story. We don’t even use it to customize your shopping experience in any way. It is only used to complete the transactions you want. You may request that we delete your information from our files at any time.

BROWSER PRIVACY AND COOKIES
Cookies are small files that are stored on your hard drive that identify the information you have previously submitted to us. You do not need to have “cookies” enabled to use our site. However, enabling cookies will allow you to visit our site without entering information again or logging in.

SECURITY
Your information is stored on our SECURE servers which are located in the United States. Only we have access to the information you submit to us. Your credit card info, email address, and contact info are safe with us. We use good practices such as firewalls, encryption, and Secure Socket Layers (encrypted SSL security) to protect your data. We have a security certificate from a premier Internet Security validation firm. You will see that our checkout pages are secure because your browser will display pages will begin with "http s ://" instead of just "http://". To view our security certificate please click this link and then click the security icon on your browser. If you have any questions about our security, please contact us !

CHANGES IN POLICY
We will never change our privacy policy to include the selling or giving of your information to anyone. However, we may need to make more detailed statements or policy changes. You will be notified of important privacy policy changes 30 days before they become effective.



PRODUCT POLICY
Last updated 3/28/2006

Djembe Direct strives to provide the best authentic African drums and accessories at the best prices. If you have any complaints about our products or our product presentation, please contact us immediately.

PRODUCT DESCRIPTIONS
Djembe Direct always attempts to be as accurate as possible when describing products. We make use of representative photos and descriptions, as it is not generally possible to list each item individually. You can reasonably expect the item you purchase to match the written description, and be very similar to the photos, but there will always be minor variances in size, design, and materials due the handcrafted, imported nature of the products. However, Djembe Direct does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If you receive a product from Djembe Direct or djembedirect.com and you believe it is not as described, you may return subject to our Return Policy.

PRODUCT IMAGES
All product images on djembedirect.com are actual pictures taken by Djembe Direct of the Djembe Direct products being sold. Images may be adjusted for the sole purpose of enhancing image quality but will never be manipulated to change the appearance of the product. In all cases the images shown on a product page are for display only and do not constitute a description of the item that will be received. Please read the product description carefully and follow relevant links to fully understand the contents and attributes of an item.

COLORS
Many of the products on the Djembe Direct website are colored (fabric or instruments). Due to differences in monitors, video cards, and visual perception Djembe Direct cannot guarantee any colors. And because each item is hand crafted no two items will be completely identical. If you are not happy with the color of your item you may return it subject to our Return Policy.

SOUNDS
Most of the instruments on DjembeDirect.com have sound clips available, which are intended to give you a sampling of what the instrument sounds like when tuned and played. All sounds are recorded in our shop with no editing or improvement using a small field recorder. Due to differences in speakers and audio perception Djembe Direct cannot guarantee that your instrument will sound like the sound sample. And because each item is hand crafted no two items will be completely identical. If you are not happy with the sound of your item you may return it subject to our Return Policy.

AVAILABILITY
Djembe Direct maintains on-hand inventory of many of our most popular items. However, availability of any item may change at any time and is subject to change without notice. If you place an order and a product is not immediately available then a representative will contact you to inform you of the situation and try to meet your needs. Djembe Direct will never process your order (including charging your credit card) if an item is not immediately available.

  • In stock - Buy Now!: The product is on hand and available for shipment immediately. Usually ships within 24 hours of payment.
  • Out of Stock:: We have recently sold out of this particular item, but it is on order with the vendor. The ETA (estimated time of arrival) gives our best approximation of when it will become available in our store. Please contact us if you would like to inquire for more details about availability of specific items.
  • Special Order: This is a custom-made African product or a very rare item. We place an order for this item when you place your order. It is difficult to estimate how soon you will receive your item because there are so many variables out of our hands; our African partners deal with logistical mishaps continually and do their best to overcome. We will work hard to get your products to you as soon as possible, and will keep you updated as to the status. Generally special order items will be available from within 3 to 8 weeks.

In any case, feel free to call us toll-free on 866-DJEMBES, or email to speak to someone about the availability of a specific item.

MONEY BACK GUARANTEE AND 90-DAY WARRANTY

MONEY BACK GUARANTEE:
Djembe Direct wants you to be completely satisfied with your purchase, and makes every effort to provide quality instruments and accessories that you will be more than pleased with. However, we do understand that it can sometimes be worrisome to purchase musical instruments site unseen. In order to eliminate your concerns we offer a conditional money back guarantee on all of our products except for media items (books, CDs, DVDs, videos, etc.). If you are not satisfied with your products you should contact us immediately and follow our instructions on how to proceed, based on your unique circumstances. After the items have arrived at our offices and have been inspected we will provide a refund of the purchase price of the item. We do not refund outbound or return shipping costs (if item was originally shipped under a free shipping promotion, a restocking fee equivalent to the cost of outbound shipping will be deducted from the refund amount). In order for you to receive the full refund amount the item must not have any visible signs of use or wear, and must not be damaged. Your refund will either be credited back to your credit card or you will be issued a company check, at the discretion of Djembe Direct, allowing 2 weeks after the item has arrived back to us for refund processing. If you fail to contact us within 3 days of receipt of item and return it within 10 days you will not be eligible for the money back guarantee, at which time the 90-day warranty and return policies apply.

90-DAY WARRANTY:
Our drums and accessories are crafted with care by experienced artisans and manufacturers, with durability and sound quality in mind. However, in rare instances something may have a defect, which is why we provide a 90-day limited warranty to the end-consumer on most of our drums, instruments, and accessories, excluding media items (books, CDs, DVDs, videos, etc.). Unless specified elsewhere, all warranties cover product quality and craftsmanship only and do not cover abuse, neglect, and damages caused by any person or incident. Damages or losses incurred during shipment are excluded from this warranty (i.e. if you notice is suspect any damage to the instrument or item upon arrival you must not play, use, tune, or transport it without first contacting us). See Shipping Policies and Return Policies for more information. For natural goat, cow, or other animal skin drum heads that break during playing or tuning during the 90-day warranty period we offer two solutions: 1 - We will repair the drum for free (materials and labor), with the customer cover all shipping expenses both ways; or 2 - We will send the customer the materials required to do the repair (skin) for free, including outbound shipping. The option selected will depend on the circumstances of the damage and the wishes of the customer.

POST-WARRANTY SUPPORT:
We want you to be happy with your Djembe Direct product long after the 90-Day Warranty has expired. We are drummers, and we are consumers just like you, and expect to be dealt with fairly in all respects. This is why we want to make ourselves available to you for any African drum needs you may have. Call us anytime with questions or for recommendations - we'll even pay for it when you dial our toll-free number! When the time comes to replace the head, we have discounted repair services available for Djembe Direct customers. Whatever the need, you can count on us to make every effort to be of assistance.

Note on Wood Splits: Because wood is a hygroscopic material it will readily take up and release water, depending on its environment. As the wood releases water to match a dryer environment, the cells contract, beginning on the surface and working in. Conversely, as moisture is absorbed the wood expands. This process will occur to some degree every time the wood is relocated to a different environment, may last for several months, and is affected by temperature. This absorption and release of water does not occur uniformly, which may cause the wood to warp, split, or honeycomb. Although our village artisans and Djembe Direct take precautions to prevent this, there is no way to avoid it altogether. Your drum may come with or develop small vertical splits or cracks in the base, neck, or belly. In some cases minor splits will have been repaired, which, although they may be visible, they do not have any sound or playability effects, and do not constitue a manufacturing defect. In rare cases a split may develop that extends all the way through the wood, in which case we encourage you to contact us.

Note on Skin Splits: Unless a drum is sold with a beater or mallet (dunun and talking drum) it is intended to be played only with bare hands. Djembes, in particular, are made with a relatively thin goat skin that is under very high tension. If struck even softly with any kind of mallet it will likely break. It is understood that the natural skin drum head is a disposable part of the instrument subject to wear and breakage, the logevity of which is subject to temperature and humidity, tension levels, playing frequency and style, storage circumstances, natural strength of the skin, and other external and internal factors. If a skin appears to be damaged upon arrival we encourage you to contact us immediately, before playing or tuning the instrument, as per our Shipping and Return Policies. For heads that break after the 90-day warranty period we offer repair services, with discounts for Djembe Direct instruments.

WISHLIST
If there is any hand drum-related product or West African handicraft that you would like to see us carry, please let us know! Click here to contact us.



PRICING POLICY

Last updated 3/28/2006

Djembe Direct aims to provide the lowest prices possible on each of our high-quality products. We use a scaled pricing structure so that we can offer better pricing for greater quantity. Please contact us if you have any questions about our prices or pricing policy.

PRICE LIST
For a complete and accurate list of all of our prices, please click here to see the Price List page.

PRICING STRUCTURE
Djembe Direct prices are always lower than the list price, offering you savings of 5-40% off retail depending on the item. For each item you will see the list price with a line through it, and then you'll see "Our Price", which is your purchase price before any discounts that may be applied at checkout. We offer additional discounts and cumulative price breaks for Djembe Direct Members. We do not have a wholesale discount through djembedirect.com; for wholesale accounts click here to inquire.

PRICE MATCHING
Djembe Direct will, at its discretion, match prices with any other retail or web store. Online auctions and 3rd party comparison shipping sites (such as buy.com or shop.com) are excluded. When requesting a price match you must consider the total amount that would be paid to the other seller for the item(s), including the cost of shipping. Please note that not all handcrafted goods, especially drums, are the same even though they may look the same or have the same name. We do our best to carry the best products at the best prices. If you would like us to match a price, please contact us or use the pricematch feature on our website by clicking the red link on any item page.

CUSTOM PRICING
Djembe Direct reserves the right to change its prices for any customer at any time. We may lower prices based on overall volume or other special circumstances.

CONFIRMING PRICES
The most recent pricing for all items will be shown in the shopping cart when you check out.



PURCHASE ORDERS

Last updated 3/28/2006

Djembe Direct accepts purchase orders from verifiable businesses, organization, and schools within the United States (purchase orders not accepted from outside the US). To place a purchase order you can do one of the following:

  • Place the order through our website by adding items to the shopping cart and selecting "Purchase Order" as your method of payment. You will then be navigated through a form that requests information such as Accounts Receivable contacts, addresses, and so forth. Before we can accept the purchase order the individual placing the order must accept responsibility for helping to make sure the purhcase order is paid in a timely manner.
  • Phone us toll-free on 866-353-6237 to speak with a member of the Djembe Direct team and place your order.
  • Fax us your purchase order on 801-746-8343. We'll phone the contact person to verify the order.


RETURN POLICY

Last updated 3/28/2006

Djembe Direct wants you to be happy with your purchase. However, we understand that there are circumstances that warrant a replacement or exchange. Please read the following terms carefully.

RETURNING ITEMS FOR REPLACEMENT, EXCHANGE, OR REFUND
If you wish to return an item for any reason you must contact us immediately. We typically proceed in this manner:

  • Dislike of color, sound, craftmanship, or misunderstanding of product description (30 day limit): You will be responsible for the outbound and return shipping costs to return any item, either for exchange or refund (for items shipped under a free-shipping promotion a restocking fee equal to the cost of outbound shipping will be deducted from the refund amount). We recommend you return ship the product to us using a trackable, insurable carrier, like UPS. Items must be returned in like-new condition, with no signs of use or wear or damage. For refunds the purchase price will be refunded within 2 weeks if all return conditions are met. For exchanges you will be responsible to pay for any difference in price, as well as the cost of shipping the new item to you.
  • Defective, damaged, or incorrect item (10 day limit for ship date for domestic orders): You must contact us within 3 days of receipt of goods to dicuss your situation. Defective and damaged items may be considered for shipping insurance claims, which require that you submit digital photos or written descriptions of damage, and retain all packing materials. Generally a replacement item will be sent to you immediately, with a prepaid return shipping label for use in shipping the damaged/defective item back to us. We may alter the return process in your unique circumstances require it. Note that defects or damages not reported to Djembe Direct within the specified time frame will not be considered for manufacturing or shipping defects or damages, and roll over to our warranty and post-warranty coverage.

CONDITION OF RETURNED ITEMS
All items returned for exchange must be in a new or saleable condition. Items that are returned and non-saleable due to use or damage will not be accepted and will be returned to sender. The only exception to this rule is for warranty returns (see both Product Policy and the following terms for more information).

SPECIAL EXCEPTIONS
Djembe Direct cannot accept returns of any instructional media once it has been opened. No exceptions.

HOW TO MAKE A RETURN
If you have any questions about making a return please contact Djembe Direct first. Please include all original packaging, a note explaining the return, and return freight receipt. All returns must be mailed to:

Djembe Direct
521 West 500 North
Salt Lake City, UT 84116

Djembe Direct will not be responsible for returns that are lost or damaged in the return freight. You must deal directly with the freight company you used. Djembe Direct will do its best to cooperate.



SHIPPING POLICY

Last updated 3/28/2006

Djembe Direct uses trusted sources of delivery to get our products to you. Please contact us if you have any questions about our shipping policy.

FREIGHT SERVICES
Djembe Direct uses UPS for the majority of domestic and Canadian shipments, large and small. We offer Ground, 3 Day Select, 2 Day, and Next Day services. We use USPS for shipments outside of the US and Canada, offering only economy air and economy surface. We may at our discretion use other shippers as well (including FedEx, DHL, the USPS, and other freight forwarders).

FREIGHT CHARGES
You will be charged the exact amount shown in your shopping cart. For some orders (including orders that exceed a certain weight) you may need to place your order via phone in order for us to custom quote your shipping charges. All of our shipping prices are actual shipping costs plus a small percentage of the total order price to cover materials. Occassionally a larger order will require a custom price quote that cannot be calculated through the shopping cart; in these cases we may phone you to authorize additional shipping charges.

SHIPPING ERRORS
Your total shipping costs will be exactly those shown on the shopping cart web page. If you are not given a shipping quote on the website (due to shipping to a country not on our list, or ordering more than 150 pounds of merchandise) than you will be contacted via email or telephone for a price quote. Regardless of where you receive your shipping quote, you will be charged that amount for shipping and there will be no refunds given based on a misunderstanding of shipping. If you ask for Next Day Air, we will ship Next Day Air and you will be billed for Next Day Air and cannot claim that you did not know how expensive it is. This is the same for all shipping methods. If we ship the wrong item to you, contact us so we can send you a return shipping slip, and we'll make sure you get the right product. (see RETURN POLICY ).

TIMEFRAME
Djembe Direct will, unless otherwise noted, ship your order within 2 business dayS (Mon-Fri) of payment. If we cannot ship your order within 2 business days we will make a reasonable effort to contact you. Your order will not be processed or shipped if the entire order is not immediately available.

EXPEDITED SHIPMENTS
If you need an expedited shipment please call us immediately and we will do our best to accommodate you.

INSURANCE
All shipments made from Djembe Direct are insured for the value of the contents. Djembe Direct will not be held liable for any inconvenience or loss caused by loss or damage during shipment (see WARRANTY). Please contact Djembe Direct to coordinate efforts and to support your claims against damaged or lost packages.

NOTIFICATION
Djembe Direct will provide you with a tracking number at your request, if available.



STORE POLICY

Last updated 3/28/2006

ORDER METHODS
Your may order from Djembe Direct via phone, fax, or online shopping cart. To order by phone please call +1 (866) DJEMBES (353-6237). To order via shopping cart please add items to your cart and proceed through the secure shopping cart checkout. To order with an online order form click here.

PROCESSING ORDERS
If you complete the checkout process on an order we will consider that you fully intend to proceed with that order. We will process your order within 2 business days. Please do all of the research and ask all of the questions you need before you order.

RECEIPT
A receipt will be emailed to you after your order is processed. We generally do not include paper receipts in our orders. If you would like a paper receipt please make note in your order comments.

ORDER NOTIFICATION
You will be immediately notified if Djembe Direct cannot, for any reason, process your order.

CANCELLING ORDERS
Djembe Direct processes orders as quickly as possible. If you need to cancel an order please do so immediately via email and phone. We may or may not be able to cancel your order before it ships. If your order ships than it may only be returned as subject to our return policy.

PAYMENT METHODS
Djembe Direct accepts the following credit cards: Visa; MasterCard; American Express. Djembe Direct also generally accepts checks and money orders that clear the bank. PayPal payments are also accepted, which should be directed to paypal@djembedirect.com. Djembe Direct may also decide, at its discretion, to accept purchase orders from verifiable companies or organizations.

SPECIAL ORDERS
Please contact Djembe Direct to make any special orders or to request items not currently offered on our website. Click here to view our contact information.

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