DJEMBE DIRECT MEMBER POLICIES
The use of the Djembe Direct Member Center found at www.djembedirect.com/member is governed by the general site policies and agreements (as found at www.djembedirect.com/policy.html ) in addition to the following terms, policies, and agreements outlined below. Please contact us with any questions!
Last updated 03/31/2006
MEMBER SITE USE AGREEMENT
The following terms and conditions are amendments to the general Djembe Direct site license agreement:
In order to take advantage of the Djembe Direct Member center and benefits, you MUST place your orders online . Orders placed via mail, fax, phone, or email (basically anything not through the online shopping cart) will NOT count toward your member history, discounts, etc.. In order to enjoy the benefits of membership at Djembe Direct, you MUST place your orders online!
USING DJEMBE DIRECT CONTENT
If you are interested in using any content from djembedirect.com such as images, product descriptions, prices, logos, banners, ads, html code, etc then you must receive express written permission. All users are granted a limited, revocable, and nonexclusive right to create a hyperlink to any page of djembedirect.com so long as the link does not portray djembedirect.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may use the Djembe Direct or djembedirect.com logo as part of the said link, but may not use any other images from the site without express written permission.
SIGNING UP TO BE A MEMBER
You can become a Djembe Direct Member as you make a purchase from the djembedirect.com website, or from the signup page when you visit the member center. Your email address will be your user name and you will be asked to choose a password. You will then become a Djembe Direct member.
CANCELLING YOUR MEMBERSHIP
You may cancel your email subscription at any time. Simply reply to an email you receive from us with "UNSUBSCRIBE" in the subject line. If you want to the rest of your information removed from our system, please contact us .
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Djembe Direct does sell products for children, but it must sell them to adults. If you are under 18, you may use djembedirect.com only with involvement of a parent or guardian. Djembe Direct reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. Only ONE PERSON may use an account. Persons who use the same account for multiple locations, etc, may have their accounts cancelled.
If you have any question about our site, its usage, or any policies, please contact us.
521 West 500 North
Salt Lake City, UT 84116
Phone: (866) DJEMBES (353-6237)
Fax: (801) 746-8343
Last updated 03/31/2006
You may alter, change, or delete your information as you determine. You are responsible for keeping your login and password private. DO NOT share your login, password, or personal information with anyone at any time!
As a Djembe Direct member you may determine the types of communication you receive from Djembe Direct. We will never send you anything unrelated to Djembe Direct or African drums in general. You may change your communications setting at any time under the PREFERENCES setting. We always honor unsubscribe requests!
We don't sell or share your information with anyone. Period. End of story. You may request that we delete your information from our files at any time as long as your account is paid in full.
BROWSER PRIVACY AND COOKIES
Cookies are small files that store a unique code that identifies your shopping experience. You need to have “cookies” enabled to use our site. Additionally, if you choose to stay "logged in" on a particular computer, a cookie will be set that will automatically log you into Djembe Direct whenever you visit. This setting can be changed in the PREFERENCES settings page. NEVER choose to have your login information stored on a public computer!!
Your information is stored on our SECURE servers which are located in the United States. Only we have access to the information you submit to us. Your credit card info, email address, and contact info are safe with us. We use good practices such as firewalls, encryption, and Secure Socket Layers (SSL 128bit Security) to protect your data. We have a security certificate from Equifax, a premier Internet Security validation firm. You will see that our pages are secure because your browser will display a small lock on the bottom status bar, and the pages will begin with "http s ://" instead of just "http://". If you have any questions about our security, please contact us !
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CHANGES IN POLICY
ADDITIONAL MEMBER POLICY
Last updated 03/31/2006
Djembe Direct aims to provide the best value for all products we sell. To allow more schools to develop African drum programs we offer a discount for item ordered by and shipped to schools. Beyond that we do not have special price structures for other segments of the community. However, you are rewarded for purchasing in higher volumes within a 90 day time frame with various discounts depending on your purhcases (see below).
LOW PRICE GUARANTEE
Djembe Direct will always match or beat anyone's prices on like items! We strive to stay as competitive as possible with our published prices, but if you find a better price out there or think you might find a better price later, don't worry - we will match it.
Djembe Direct will match prices on any item that shows the Price Match option on the web page. To match prices on that item simply click the link and follow the instructions. You will be asked to enter the store name, the URL of where you saw the price (see example below). You can then fill in the quantity of items you want along with the price for us to match. Then you will be taken to the shopping cart where the updated prices are shown. Please be accurate as any mistakes or wrong information will delay your order. We will generally not match prices on phone orders! You must use the online Price Match feature!
|| African Drum Shop
60 DAY ROLLING HISTORY
Djembe Direct offers extra discounts based on a 60 day rolling history. A 60 day rolling history is defined as the acumulation all orders placed ONLINE in the last 60 days. While orders placed 61 days in the past or longer are stored in your account, they do NOT count toward any discounts.
- MEMBERSHIP LEVEL DISCOUNT - Based on your total order amount (price of items minus discounts and exluding shipping), you are eligible for different membership status. The types of membership are Basic, Bronze, Silver, and Gold. Each has it's own % discount. Discounts are taken on the total dollar value of items and does not apply to shipping. Discounts are given according the the following table:
BLIND DROP SHIP OPTION
Djembe Direct gives members the option to have Djembe Direct drop ship items to their customers or gift recipients. This is BLIND drop shipping, where Djembe Direct does not send any information to your customer - no invoice, no packing slip, no email, no tracking information - nothing that says Djembe Direct. The return address on the shipping label will be your address. You will receive tracking information that you can pass on to your customer. All correspondence will be kept between you and Djembe Direct.
REPEAT ORDER FUNCTION
Djembe Direct offers an easy Repeat Order function to help you if you need to order the same types of things regularly. Just hit REPEAT ORDER in the member center and that order will be put into the cart page. You can add, subtract, and edit your order. This function is simply for quick reorders!
CANCEL ORDER FUNCTION
Djembe Direct allows you to cancel an order online if you have made an error on your order. Djembe Direct will immediately cancel your order as long as it has not been shipped. You cannot un-cancel an order, but if you need to place that order again (or similar) you can use the REPEAT ORDER function as described above!
ORDER STATUS/TRACKING INFORMATION
The Member Center will show you a lot of information about your order, including tracking information (once the order has shipped). That information is generally reliable. The tracking information is supplied by UPS or the United States Postal Service and cannot be guaranteed by Djembe Direct to be completely accurate (though it is the SAME information you will get from UPS or USPS - they just have a disclaimer about accuracy that we must also give). If you believe that there is any problems with your order or order status, please contact us immediately!
You MUST place your order online if you want to take advantage of the Member Center. Orders placed via fax, phone, mail, or email (not through the shopping cart) will NOT count toward discounts!
You will be immediately notified if Djembe Direct cannot, for any reason, process your order.
Last updated 03/20/2008
EARNING AFFILIATE POINTS
You will earn one Affiliate Point for every dollar, rounded to the nearest whole dollar in US dollars, spent on merchandise by a visitor to our site who enters the site from your affiliate link. You will not earn points on shipping costs or taxes. That visitor MUST make the purchase during his session. You will not get credit for purchases made by customers who return but who do not enter through your link, or for future purchases made by Djembe Direct Members you referred (unless they always enter through your affiliate link!). You will not get credit when you make a purchase going through your own affiliate link. You will receive credit on purchases regardless of the buyer's payment method. You will be debitted Affiliate Points for orders that are cancelled or do not go through.
REDEEMING YOUR AFFILIATE POINTS
As a Djembe Direct Affiliate you will earn Affiliate Points by driving traffic to the djembedirect.com website. These Points will be electronically tallied and maintained on our servers. You will have access to see your accumulated Points by logging on to your account. Djembe Direct will award you the following rewards for your Affiliate Points:
$1 in djembedirect.com store credit for every 15 Affiliate Points earned (6.67% return)
$1 in cash for every 20 Affiliate Points earned - minimum $10 check (5% return)
You can redeem your Affiliate Points for store credit at any time by logging in and submitting a redemption request. Credit will be emailed to you as a PROMO code for use in the PROMO field on the shopping cart page. Cash will be sent by check within 5 business days via US Mail to your account address made payable to the contact person on the account. Your account will then be debited the amount of the request. Djembe Direct is not responsible for fraud. Please guard your account information carefully and make sure your account contact information is accurate.
Djembe Direct does not enter into any legally binding agreement with any person or organization enrolled in the Djembe Direct Affiliate Program. The Djembe Direct Affiliate Program is a good-faith program. We appreciate your patronage and want to reward you for it. However, Djembe Direct does not legally need to track your Affiliate Points or reward you for any links you create or any customers you introduce to our website. However, it is in our best interest to be 100% honest in this program as we want your business and your trust. Any disputes you may have with our Affiliate Program will be handled internally.