DJEMBE DIRECT HELP CENTER
Q. Why does your website look funny or not work at all? Q. Do you sell internationally? Q. Do you charge sales tax? Q. Do you accept purchase orders? Q. How can I pay for my order? Q. Can I use your pictures and information for my own site? Q. Can I link to your site? Q. Can you drop ship drums and accessories to my customers? Q. I am looking for something in particular that I don't
see on your site. How can I find it? Q. What is your return policy? Q. Will you share my information with others? Q. Can I get a better price if I order more stuff? Q. How can I get better at playing the instruments?
The Djembe Direct online store is supposed to make your shopping experience easier! We have tried to create the easiest online shopping experience possible. However, all online stores are different and each one has it's own unique features. Please follow these steps to use the online store: 1) ADD ITEMS TO THE CART - Look through the site. When you see something you want, enter the quantity (and options if available) you want and then click ADD TO CART.
2) CLICK VIEW CART - When you are finished adding all of the items you want to the cart, click on any VIEW CART link or button. 3) REVIEW YOUR CART - Look at all of the items and make sure that all of the items are correct and have the correct quantities. Click the UPDATE button to update any changes.
4) INPUT YOUR COUNTRY, ZIP CODE, AND SHIPPING METHOD – Select your country (email us if you would like us to add your country to the list), key in your Postal/ZIP code in the blank field and then choose your preferred shipping method. Then click UPDATE to see the actual shipping costs. You can check different prices by changing the shipping method and clicking UPDATE. If your country is not listed you will be notified by phone or email for final shipping costs and for payment processing. Customers ordering more than 150 pounds of merchandise will be notified and sent to a different page.
5) BEGIN CHECKOUT - Once you are happy with your shopping cart and are ready to proceed, click the BEGIN CHECKOUT button. 6) LOGIN or SIGNUP - Djembe Direct has a Member Center that allows you to track your orders, email wish lists to friend, track your referrals and earn money, and much more. You can sign up for free, or you can place your order without becoming a Djembe Direct Member. 7) HUMANITARIAN DONATION OPPORTUNITY - The primary raison d'etre for Djembe Direct is to support local artisans who craft the products we import and sell. Part of our approach is to fund and manage various humanitarian projects in West Africa. We would love to have your financial support to help us to more good in the world! We hope you take this opportunity to GET INVOLVED! 8) SHIPPING INFORMATION - Enter your personal and shipping information and choose your payment method. Most customers will need to pay with credit card, check or Money Order, or PayPal. Only verifiable organizations and schools can buy with a purchase order. Click CONTINUE when you are finished. 9) BILLING INFORMATION - Enter your billing information. If paying by credit card this information must match the billing information on your credit card. Click CONTINUE when you are finished. 10) FINAL REVIEW and CHECKOUT - Please review all of the information on the final checkout page. If you need to make any changes to any of the information, click on the appropriate EDIT button. You will then be prompted to make changes to your order , then click SAVE CHANGES. If everything looks good and you are ready to place your order, click SUBMIT ORDER one time to place your order. It may take a few seconds to process so please be patient. 11) PRINT RECEIPT - After you have checked out you will be taken to a closing page where you can choose to print the page, continue shopping, etc. Please click on the PRINT THIS PAGE link to be taken to a printer-friendly page. Print that page as it will be your only paper receipt unless you request one to be sent with your shipment. Thank you for shopping with Djembe Direct! 1) SHIPPING TIMES - Djembe Direct will generally ship your items within 24 hours of ordering. If it is going to take longer, we will make a reasonable effort to contact you. The chart below shows shipping times via UPS Ground. UPS does not guarantee its Ground shipping to be 100% on time, but in our experience they almost always deliver on the scheduled day. If you need an item to be delivered on an absolute date, we recommend you use NextDay, 2 Day, or 3 Day shipping as those are guaranteed.
As you can see, all of our shipments come from Salt Lake City, UT. So, west coast customers will not need a 3 Day or 2 Day shipment. If you choose one of those options and it will be delivered the same or faster with UPS Ground, we will make that adjustment for you and charge you less. Please call us if you have any questions! NOTE: UPS does not count weekends, holidays, or the day the package was submitted as travel days. For example, a 4 day shipment to Ohio leaving on a Thursday will arrive the following Wednesday. 2) SHIPPING ESTIMATES - If you would like to know your shipping charges before you buy, just add the items you want to your cart and then view your cart. Adding items to your cart does not commit you to buying those items. You can then put in your country and ZIP/Postal code and choose your different shipping methods to see the different prices. You can actually do this more quickly by yourself than you can by calling us, as we do it the same way you would do it - on the web with the shopping cart. Once you are happy with your shipping charges, click 'continue' to proceed with your order. To summarize:
For unlisted countries shipments we have to work through a freight forwarding company to get you the best shipping rates. This sometimes takes 24 hours. Please email or call if you would like a shipping quote for an unlisted country. In some cases our shopping cart cannot calculate actual shipping costs due to the dimensional weight of the order, in which case we may contact you to authorize additional shipping expenses.
The djembedirect.com website is designed internally by our programmers and graphics people. It is designed to be used with all recent browsers, but is most optimized for Internet Explorer 6. If you are having problems with the website try these tips: 1) Be patient - let the browser load everything
completely Click
here to download the newest version of Internet Explorer. If you are interested in having us design a website for you, please email webmaster@djembedirect.com. If you would like to report any problems using our site, please email webmaster@djembedirect.com. To search for an item please put keywords in the space below and
click on the SEARCH button. You can contact Djembe Direct through the following ways: POST: PHONE: +1 (866) DJEMBES (353-6237) FAX: +1 (801) 746-8343 EMAIL: info@djembedirect.com If you would like to use our online contact form, please click here. |
